Refund policy

Return and Refund Policy

Last updated: October 23, 2026

Thank you for shopping at Zodiac AF! We want you to love your purchase and are committed to resolving any problems with your order.

Made-to-Order Products

Our products are created specifically for each customer through our print-on-demand fulfillment partner.

Because items are made to order, we generally do not accept returns or exchanges for:
• Changing your mind
• Ordering the wrong size or color
• Personal preferences after delivery

Please review product descriptions, size charts, and color selections carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Include:
• Your order number
• A description of the issue
• Clear photographs of the product and the problem

We will review your claim and, when appropriate, arrange a replacement or refund at no additional cost.

Lost Packages

If your package has not arrived, contact us as soon as possible. Claims for lost packages should be submitted within 30 days of the estimated delivery date.

Refunds

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider or financial institution.

Returns and Exchanges

Do not mail products back without contacting Zodiac AF first. If a physical return is required, we will provide instructions and the applicable return address.

For an approved defective or incorrect item, Zodiac AF will cover any required return shipping. For other returns permitted by applicable law, we will explain any return shipping costs before you send the item.

Incorrect Shipping Addresses

Customers are responsible for entering accurate shipping information. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.

Cancellations

Contact us immediately if you need to cancel an order. Because production can begin quickly, cancellations cannot be guaranteed once an order enters fulfillment.

Your Rights

Nothing in this policy limits any consumer rights or remedies available under applicable law.

Email: christine@zodiac-af.com
Website: https://zodiac-af.com